General

How does it work?

First register by filling out the application form. After succesfull registering, you can setup your SIP device(s) for calls via the Crossing Net network. It is possible to setup multiple SIP devices with 1 account. Is possible for a customer to create multiple accounts.

Do you offer special rates for large volumes?

Yes we do ! with a specific request.

Do you also provide a reseller program?

Yes we do. You can resell your service at your own brand using the function of your web platform.

Do you offer DID numbers?

Yes we do ! with a specific request.

I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with Crossing Net?

Sending an Email to services@crossingnet.net

Account an Control Panel

Click Here to download the Resellermanual.pdf containing all the information to operate with your account.

Payments and Billing

Technical Issues

How to setup my equipment/what are the settings to make a connection?

Username:	Your Username
Password:	Your password
SIP/Proxy registrar:	200.110.149.7
Domain/Realm (optional):	200.110.149.7
STUN server:	stun.crossingnet.net

Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.

What is /are your IP address(es)?

For SIP:	200.110.149.7
For H323:	200.110.149.4

In both cases we do need your IP address for authentication.

I have problems configuring my own SIP device for calling with Crossing Net, what to do now?

Please refer to the instruction manual of your SIP device on how to setup your SIP device. Also check our instructions page.

Which Codecs do you support?

G.711	(64 kbps)
G.726	(32 kbps)
G.729	(8 kbps)
G.723	(5.3 & 6.3 kbps)
iLBC	(20ms & 30ms)
GSMFR	(13kbps)

How many simultaneous calls can I setup?

Crossing Net does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.

I am experiencing connection problems. Where do I report these and what are you doing about it?

Should you experience connection problems, please send an email to services@crossingnet.net  .Please be as specific as possible regarding date & time, destination and description of the problem. Every report is immediately forwarded to our engineers, who need the most detailed information to take measures as soon as possible. Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.

I'm trying to configure your service, but I get: 500 "Internal server error". What should I do?

Please check first if you have balance on your account. If your balance is '0' you can't make any calls.

Do you support T38 for Faxing?

Sorry, no we don't.